Shipping Information
At The Wistful Woods, we aim to make your shopping experience as smooth as possible, and that includes getting your order to you quickly and securely. Below you'll find all the details you need about our shipping policies and processes. If you still have questions after reading through the information below, please don't hesitate to get in touch with us.
Processing Time:
Orders are typically processed within 1-2 business days. Please note that custom or made-to-order items may take additional time to process.
Shipping Rates & Times:
We offer a range of shipping options to suit your needs. Shipping costs are calculated based on your location and selected shipping method at checkout.
- Standard Shipping (Australia): Estimated delivery in 3-5 business days.
- Expedited Shipping (Australia): Estimated delivery in 1-2 business days.
- International Shipping: Estimated delivery in 7-21 business days, depending on the destination country.
Tracking Your Order:
Once your order has shipped, you will receive a confirmation email with tracking information. You can track your package directly through the carrier's website.
Lost or Delayed Packages:
While we strive to ensure timely deliveries, we are not responsible for shipping delays due to customs, weather conditions, or carrier-related issues. In the unlikely event that your package is lost in transit, please contact us so that we can work with the carrier to resolve the issue as quickly as possible.
Address Modifications:
If you notice an error in your shipping address, please contact us immediately to see if adjustments can be made before your order is shipped.
If you have any questions or need to get in touch with us about your order, please feel free to reach out via the Contact Us page on our website and we will be glad to help!